Cleaning service FAQ

FAQ

What is end-of-lease cleaning?
End-of-lease cleaning is a thorough cleaning service performed at the end of a rental period to prepare the property for the next tenant and ensure the return of the bond deposit.
Why is end-of-lease cleaning important?
It's essential to leave the property in pristine condition to meet the expectations of landlords and property managers, which helps secure a full bond refund.
What areas do you service?
Razie Cleaning Services covers all suburbs in Perth, including Fremantle, Joondalup, and Rockingham.
What is the difference between regular cleaning and end-of-lease cleaning?
Regular cleaning involves routine maintenance, while end-of-lease cleaning is a detailed and deep cleaning process that includes tasks like oven cleaning and scrubbing walls.
Do you offer a bond-back guarantee?
Yes, we guarantee that our cleaning meets inspection standards. If any issues arise, we will return to rectify them at no extra cost.

Service Coverage

What types of properties do you clean?
We clean both residential and commercial properties, ensuring a comprehensive cleaning service tailored to your needs.
Can I customize the cleaning checklist?
Absolutely! You can customize the checklist to include specific areas or tasks that you want us to focus on during the cleaning.
What cleaning tasks are included in your service?
Our end-of-lease cleaning includes kitchens, bathrooms, living areas, bedrooms, carpets, ovens, and windows.
Do you provide cleaning for commercial properties?
Yes, we offer commercial cleaning services tailored for businesses, including offices and retail spaces.
Is your cleaning service eco-friendly?
Yes, we use eco-friendly and non-toxic cleaning products that are safe for both your family and pets.

Booking and Availability

How can I book a cleaning service?
You can easily book our services through our website or by calling us directly.
How much notice do I need to provide for a booking?
We recommend booking at least 3-5 days in advance, especially during peak moving seasons.
Do you offer same-day cleaning services?
Yes, we do provide same-day and urgent cleaning services, depending on availability.
Can I book a cleaning service on weekends or public holidays?
Yes, our team is available for cleaning services on weekends and public holidays to accommodate your schedule.
What if I need to cancel or reschedule my booking?
You can cancel or reschedule your booking without penalty if you notify us at least 24 hours in advance.

Pricing and Payment

How much does end-of-lease cleaning cost?
The cost varies based on property size and condition. We provide free, no-obligation quotes tailored to your specific needs.
Do you charge any hidden fees?
No, we believe in transparent pricing with no hidden fees.
What payment methods do you accept?
We accept bank transfers, credit cards, and online payments for your convenience.
Are there any additional charges for extra services?
Any additional services requested will be discussed and quoted before we proceed, ensuring you know the costs upfront.
What happens if the property fails the final inspection?
If cleaning-related issues are reported, we will return to re-clean the areas at no extra cost within the bond-back guarantee period.

Cleaning Process and Quality Assurance

How long does end-of-lease cleaning take?
The time required varies based on the property size and condition, typically taking between 3-20 hours. For example, a 1-bedroom apartment may take 3-4 hours, while a 2-3 bedroom house could take 5-7 hours.
Do you bring your own cleaning supplies?
Yes, we supply all necessary cleaning tools and products, so you don’t need to worry about a thing.
Will my landlord be satisfied with your cleaning?
We ensure our cleaning meets industry standards, and if there are any issues, we will address them promptly at no extra cost.
Can I request additional services?
Yes, you can request additional services such as carpet steam cleaning or window cleaning during your booking.
What if the property is in poor condition?
If we find the property requires extra work, we will inform you and provide a revised quote before proceeding. Bond Refund and Inspection
Will your service ensure a 100% bond refund?
While we guarantee our cleaning will meet inspection standards, bond refunds also depend on other factors. However, our bond-back guarantee ensures cleaning won't be an issue.